1. Overview

This Shipping & Delivery Policy explains how we process, ship, and deliver orders placed on thepuremagic.com/.

2. Delivery Areas

We are based in Cairo, Egypt, and currently deliver to most cities and regions within Egypt. If your address is outside our normal delivery range, we will contact you to discuss options or cancel and refund your order if delivery is not possible.

3. Processing Time

• Orders are usually processed within 1–2 business days after payment is confirmed.
• Orders placed on weekends or public holidays will be processed on the next business day.

4. Delivery Time

Estimated delivery times:

• Cairo & Giza: typically 1–3 business days.
• Other governorates in Egypt: typically 2–7 business days, depending on location.

Please note these timeframes are estimates and may be affected by courier delays, holidays, or circumstances beyond our control.

5. Shipping Fees

Shipping fees are calculated based on your delivery location and will be displayed at checkout before you confirm your order. From time to time, we may offer free shipping promotions subject to specific terms and conditions.

6. Order Tracking

Once your order is shipped, you may receive a tracking number or delivery update via email, SMS, or WhatsApp, depending on the courier service used.

7. Delivery Attempts

The courier will typically attempt delivery to your address. If you are unavailable, they may contact you to reschedule or request that you collect the package from a designated location. Orders that cannot be delivered and are returned to us may be subject to additional shipping charges for re-delivery.

8. Inspection on Delivery

Please inspect your order upon delivery. If you notice any visible damage, missing items, or incorrect products, inform the courier if possible and contact us within 48 hours with your order number and photos so we can assist you.

9. Incorrect Address

It is your responsibility to provide accurate and complete shipping information. We are not responsible for delays or failed deliveries caused by incorrect or incomplete addresses. Additional fees may apply for re-shipping.

10. International Shipping

At this time, we primarily serve customers within Egypt. If you are interested in international shipping, please contact us to check availability and conditions.

11. Contact

If you have any questions about shipping or delivery, please contact us through the Contact page or our customer support email.